License FAQ and help
Keep your purchase email and license key somewhere safe. Never send your chat file to get license help.
- Where is my license key?
- For Polar purchases, check the purchase email and the Polar customer portal linked from it, including spam or junk mail. Copy the license key, return to convokeep, choose “Enter license key”, paste it and activate while online. If you cannot find it, contact support@convokeep.com with your order details, never your chat.
- Can I use the key on my phone and PC?
- Yes. Open convokeep in each browser, choose “Enter license key” and paste the same key. Each browser or browser profile can count separately, even on the same computer. Keep your key private.
- What if I get a new computer or clear my browser?
- Paste your saved key and activate online again. Clearing site storage or using private browsing can erase your local license and device identity, so the browser may count as a new device. Save the key before clearing data; if you reach the limit, contact support@convokeep.com.
- When does my Day Pass start and end?
- With Polar, the Day Pass is sold as 24 hours from purchase, not from first activation. Check the expiry shown after activation. Moving to another browser does not restart the purchased window.
- How many devices can I use, and how do I free or reset one?
- A Lifetime license key works on up to 3 browsers/devices. A Day Pass works on any number of devices for its 24 hours. To move a device or recover a slot after losing a computer, contact support@convokeep.com with your order details. “Remove license” only removes the local license; it does not free a Polar activation. There is no in-app reset-all flow.
- Why is there no convokeep login?
- Your license key unlocks paid features without a convokeep account or password. Activation checks the key with the license service and stores a signed license in your browser. Chat parsing and PDF creation stay on your device; no chat content is sent for licensing.
- Can I share my license?
- The license is for the purchaser’s personal use on up to 3 devices, under the terms linked below. Keep the key private; do not share or resell it. A professional plan for offices and teams is coming later and is not available to buy yet.
- What happens when I am offline?
- Activate your key online first. A stored, valid license can then be checked locally. A Day Pass still ends at its expiry. On the website, Lifetime licenses are checked online weekly, with a further 30-day outage grace period; reconnect to renew the check. Keep a copy using “Save license token”. A separate offline build accepts that token locally and does not make weekly checks. First visits and uncached website resources still need internet.